Terms of Service

01Agreement to Terms

By requesting a project, submitting an inquiry, paying an invoice, or otherwise using CustomBuilds services, you agree to these Terms of Service.

If you are acting for a company, you confirm that you have authority to bind that company.

02Description of Services

CustomBuilds provides custom software development, web development, automation, business systems, and APIs and integrations.

The FiveM marketplace at /FiveM is a separate product catalog for digital FiveM resources and custom FiveM development requests. It is part of CustomBuilds, not a generic service card on the main studio site.

The specific work for any engagement is defined in a written quote, statement of work, or email confirmation. These Terms do not create an obligation to accept every request.

03Project Requests and Scope

Submitting a contact or project form is a request, not a contract. CustomBuilds may decline, delay, or propose a different approach.

Work begins only after scope, timeline, and commercial terms are confirmed in writing.

04Quotes and Estimates

Quotes and estimates are based on the information you provide. They are not a guarantee of final cost or delivery date unless expressly stated as fixed.

If the problem is larger than originally described, CustomBuilds will stop and confirm a revised scope before continuing billable work beyond the agreed estimate, except for time already spent diagnosing that change.

05Payments

Invoices are due by the date stated on the invoice. CustomBuilds may use Stripe or another payment processor when that integration is enabled.

Unpaid invoices may pause work. You remain responsible for fees already incurred for completed work.

06Deposits and Non-Refundable Work

A deposit may be required before work starts. Deposits pay for reserved time and initial engineering.

Completed work, time already spent, and third-party costs are generally non-refundable. Unused prepaid time may be credited to a later phase if both parties agree in writing.

07Project Changes / Scope Changes

New features, redesigns, extra platforms, or material changes to requirements are scope changes.

Scope changes may adjust price and schedule. CustomBuilds will document the change before performing the extra work when practical.

08Client Responsibilities

You agree to provide timely access, content, credentials, decisions, and feedback needed to do the work.

Delays on your side can move the delivery date. CustomBuilds is not responsible for downtime or errors caused by systems, accounts, or materials you control.

09Intellectual Property

Unless a written agreement says otherwise, you receive the deliverables specified in the project scope after invoices for that work are paid.

CustomBuilds retains the right to reuse general techniques, libraries, patterns, and know-how that are not unique to your confidential business logic.

10Client-Provided Materials

You represent that you have the right to provide logos, copy, data, credentials, and other materials you send to CustomBuilds.

You are responsible for claims arising from materials you supplied.

11Custom Software and Source Code Ownership

Custom code written specifically for your project is delivered as described in the scope, typically after payment of related invoices.

Third-party open-source components remain under their own licenses. CustomBuilds will identify major third-party dependencies when they are material to the delivery.

12Third-Party Services

Projects may depend on third-party services such as hosting providers, Supabase, Stripe, domain registrars, or game platforms.

Those services have their own terms. CustomBuilds does not control outages, policy changes, or pricing changes by those providers.

13Hosting and Infrastructure

Unless the scope expressly includes ongoing hosting, you are responsible for hosting, domains, backups, and cloud accounts after handover.

If CustomBuilds manages infrastructure as part of a separate arrangement, that work is billed under that arrangement.

14FiveM Marketplace — Digital Products

Published FiveM scripts and resources are digital products. Access is granted after payment is confirmed by the payment processor and recorded by CustomBuilds servers. The browser cannot mark an order as paid.

A purchase licenses the resource for your authorized FiveM server use as described on the product page and any license record issued. It is not a sale of CustomBuilds’ underlying source libraries, trademarks, or unrelated studio assets.

15Licensing, Downloads, and Updates

Download links are authorized against a paid order or an active license. Direct storage URLs for paid files are not published.

Updates, if offered, are provided at CustomBuilds’ discretion unless a product page or quote says otherwise. CustomBuilds does not guarantee that a script will remain compatible with every FiveM, framework, or dependency update.

16Refunds for Digital Products

Refund handling for marketplace purchases is configured by CustomBuilds and may be limited because digital goods can be copied after download.

This section is a placeholder for the studio’s actual refund practice. It is not a guaranteed statutory right beyond what applicable law requires. Confirm the current policy with CustomBuilds before relying on it.

17Custom FiveM Development

A custom-script request is an inquiry, not an approved quote and not a contract. Staff review the request, may create or link a customer record, and may send a quote through the existing quote workflow.

Typical custom FiveM work is estimated in a starting range shown on the store. Actual price depends on complexity. Larger systems are quoted separately.

18Quotes and Payments for Custom Work

Quotes, invoices, and payments for custom FiveM work use the same CustomBuilds workflow as other studio projects.

Work begins after scope and commercial terms are confirmed in writing. Payment confirmation for Stripe charges is server-side.

19Intellectual Property and Customer Materials

Unless a written agreement says otherwise, you receive the deliverables specified in the product license or project scope after related invoices are paid.

You represent that logos, maps, assets, credentials, and other materials you provide may be used for the engagement. You are responsible for third-party dependencies you require, including other FiveM resources and framework licenses.

20FiveM Platform Rules

FiveM work is provided for authorized servers and lawful use only. You are responsible for complying with Cfx.re, Rockstar, and server rules.

CustomBuilds does not provide cheats, unauthorized multiplayer modifications, or work intended to violate platform terms.

21Software Licensing

Unless a license document is issued, deliverables are licensed for your internal business use as described in the project scope.

Resale, redistribution, or relicensing of CustomBuilds work requires a written agreement.

22Maintenance and Support

Bug fixes for defects in CustomBuilds work are handled as described in the project close-out or a separate support agreement.

New features, third-party breakage, content updates, and hosting issues are not included unless purchased.

23Warranties and Disclaimers

CustomBuilds will perform the work in a professional manner consistent with the agreed scope.

Except as required by law, services are provided without other warranties, including implied warranties of merchantability or fitness for a particular purpose. Software can contain defects. No engagement is guaranteed to produce a specific business result.

24Limitation of Liability

To the extent permitted by law, CustomBuilds is not liable for indirect, incidental, special, or consequential damages, or lost profits.

CustomBuilds’ total liability for a project is limited to the fees you paid CustomBuilds for that project in the three months before the claim, except where liability cannot be limited by law.

25Termination

Either party may end an engagement with written notice. You remain responsible for work performed and non-cancellable third-party costs through the termination date.

CustomBuilds may pause or end work for non-payment, illegal requests, or material breach.

26Acceptable Use

You may not use CustomBuilds services to build systems intended for fraud, unauthorized access, malware, or other unlawful activity.

CustomBuilds may refuse or stop work that appears to violate this section.

27Privacy

How CustomBuilds handles personal information is described in the Privacy Policy at /privacy.

28Analytics

The public website may use first-party page-view logging and, if configured, Google Analytics. Analytics run only after you accept analytics in the consent banner, except where a strictly necessary function does not require that choice.

29Changes to the Terms

CustomBuilds may update these Terms. The current version is 2026-08-14.

Consent records store the version you accepted. A later version does not rewrite that historical record.

30Governing Law

These Terms are governed by the laws of [GOVERNING STATE], without regard to conflict-of-law rules, except where a mandatory consumer or local law applies.

Replace the governing-state placeholder in Settings before treating this clause as final.

31Contact

Questions about these Terms: custombuilds.dev@gmail.com.

Mailing address: [BUSINESS ADDRESS].